New law AL | Mandatory civil liability insurance

Amongst a set of new rules, what stands out is that the new legislation obliges all operating owners to contract multi-risk insurance against civil liability. This will protect the owners from their assets and cover fire risk and property damage and non-property damage to guests and third parties.

Electronic complaints book for local accommodation establishments

Since July 1, 2018, the Electronic Complaints Book (Livro de Reclamações Eletrónico) has been made available to travel and tourism agencies, tourist enterprises and local accommodation establishments, allowing the reception and management of complaints received in electronic form.